What is a Quality Management System or QMS?
QMS is a Quality Management System that is a structured collection of policies, procedures, processes, and associated responsibilities. These policies, procedures, and processes are integrated. So they’re working harmoniously as a single system. They make it easier for the staff and personnel of a business or service organization to achieve its quality vision, mission, goals, and objectives. Of course, these policies and procedures need to be documented. But that does not have to consist of paper documents unless that is the organization’s preference, more likely they will be stored and maintained in an electronic format on the organization intranet or cloud storage and might just consist of HTML web pages.Â
What are the advantages of ISO Certification 9001 In Singapore? Why would an organization want a QMS to summarize the benefits under three headings Simplify, Clarify, and Control?
Firstly, simplify – Do you have site visits from prospective customers. Having a QMS enables sales site visits to be a structured and constructive conversation with prospects expect you to show restraint, the restraint required for obtaining comprehensive voice of the customer, finding out exactly what is required. Instead of contracting to wild promises based on the fuzziness of getting a sale at all costs. In addition, such customer visits become opportunities for you to review your processes for improvement and help you become more competitive. Having a QMS helps enormously to improve the communication within your organization whether that be cross-functional, cross-departmental, or cross-location QMS helps you to take a structured approach to correct mistakes so defects corrective actions, and preventive actions also known as CAPA are consistently undertaken based on a priority and diligence, driven by a risk which places. First things first,
A QMS CAPA process also ensures that higher risk problems and issues are promptly properly dealt with and do not return risk of course can and should be considered both from a safety and the business point of view. See, improved customer or client satisfaction from a more formalized and thorough QMS is driven complaint handling system that always closes the loop with the customer. See, fewer defects rework or scrap at the various points of quality control because of an improved QMS based design process. Improved design because of the beta voice of customer input to requirements and specifications.
Secondly clarify – First and foremost the Quality Management System will clarify roles and responsibilities. Everyone knows what their area of responsibility is what is expected of them who their internal or external suppliers and customers are and who is responsible for what a QMS will help everyone in your company, organization, understand what your internal operational processes are and how they link from your supply. Send through your manufacturing or service operations to your customers or clients, employees, all understand where their contribution fits into the big picture. the image will drive consistency in staff training, as well as continuous improvement in staff training, all the above, lead to improving staff morale and happier customers with miscommunication identified and rectified early.
Thirdly and finally control A ISO 9001 gives performance and substance to your organization’s commitment to a vision and mission. Linking what you aim to achieve with the who and how are your internal operational processes, well-implemented QMS enables you to control your processes for greater effectiveness and efficiency, enabling your staff to feel pride in their work and demonstrate the value QMS is driven performance of internal processes drives greater consistency and output and final product with a manufacturing or service this, in turn, drives the identification of opportunities for improvement as required by a QMS measurable continuous improvement in quality and productivity will become part of the organization culture the way we do things. A well-implemented and sensible QMS will ensure regular measurement, training, and reporting to executive management of critical indicators or Key Performance Indicators known as KPIs. These provide a view of current operational performance as well as a heads-up on areas of concern that warrant further investigation. The above controls will result in improved customer satisfaction from the delivery of better quality products with the early detection of fewer faults and defects. All before final delivery well implemented and sensible QMS will lead to less waste of time and materials, cutting costs, and improving profitability.
