ISO 10002 Certification in Malaysia

ISO 10002 Certification in Malaysia – Customer Satisfaction & Complaints Handling .Develop trust and loyalty by implementing the International Standards for Complaint Management. ISO 10002:2018 is the standard internationally used for customer satisfaction and Complaints Handling. It is a method of organization for companies to efficiently manage customer complaints and improve satisfaction through improving service quality and the speed at which they respond.

The standard provides the best methods to:

Handle complaints fairly and consistently.
Solve customer problems promptly and in a transparent manner
Analyze feedback to drive continuous improvement
Increase brand loyalty and strengthen image

What are the steps to get ISO 10002 Certification in Malaysia?

Why ISO 10002 is Important in Malaysia

ISO 10002 Certification in Malaysia has an competitive marketplace–especially in sectors like retail, banking, hospitality, healthcare, and public services–customer satisfaction is a key differentiator.

ISO 10002 helps organizations in Malaysia:

Standardize the customer service procedures
Eliminate negative reviews and reduce customer turnover
Be sure to comply with local consumer protection laws
Improve service quality by using feedback on complaints
Enhance customer trust and increase the likelihood of repeat business

Who Should Get ISO 10002 Certified?

Any business that interacts with customers or provides support after sales will gain ISO 10002 certification, including:

Customer service departments
Online shops and retail platforms
Tourism and hotels
Telecommunications and utility companies.
Insurance companies, banks and financial institutions
Health providers, as well as clinics
Departments of the government and public service agencies

Key Components of ISO 10002

A customer-focused culture
Transparent complaint policies
Acceptance and acknowledgement of the complaint
Precise investigations and resolution processes
Feedback report and analysis
Constant improvement, based on data from complaints

ISO 10002 Certification Process in Malaysia

Gap Assessment – Analyze your current complaint-handling system
Policy & Procedure Development Create a standard complaint process
Training & Awareness – Educate staff on complaint-handling best practices
system implementation – Integrate with the customer service workflows
Internal Audit – Verify readiness for third-party audit
Certification Audit Conducted by a certified certification body
Certification awarded The certificate is good for 3 years, with regular reviews

Benefits of ISO 10002 Certification

Reduce customer dissatisfaction, escalation and escalated complaints
Improve internal complaint resolution efficiency
Increase the customer’s reputation
Improve transparency and accountability
Gain competitive advantage in the customer-centric industry
Develop long-lasting relationships with customers

Cost of ISO 10002 Certification in Malaysia

Costs vary based on a variety of aspects, such as:

Size of your business
The volume of interactions with customers
Existing customer service processes
Internal vs. consultant-led implementation

Why choose Factocert for ISO 10002 Certification in Malaysia?

We provide the best ISO 10002 certification consultants in Malaysia, who are very knowledgeable and provide you with the best solution. And to knowhow to get ISO 10002 certification in Malaysia Kindly reach us at contact@factocert.com. ISO 10002 Certification consultants follow the guidelines set by the international organization for standardization and help the organization to implement ISO 10002 certification in Malaysia in an easy way with proper documentation and audit.

For more information visit: ISO 10002 Certification in Malaysia.

Get Free Consultation

Form Submitted Successfully!

We will contact you as soon as possible.

Our Services

Our Clients

Our Presence

Middle East

Asia

Gulf

Africa

ISO 10002 audit services in Malaysia are essential because if you’re facing the ISO 10002 Cost in Malaysia you have to be very careful about every parameter in your organization but when you join hands with Factocert. We as an ISO 10002 Consultancy Service provider in Malaysia, are tagged up with so many different ISO 10002 Certification bodies in Malaysia.

Benefits of ISO 10002 Certification in Malaysia

You will have the edge over your list of ISO 10002 certified companies in Malaysia

Marketing becomes very easy when you have certification tagged on to your name and which will help you to get into a global market and be a global player.

Employee satisfaction rates increases which are directly proportional to your employee retention and by retaining your critical employees you will have higher stability as a company

A government will recognize you for having such ISO 10002 Certification in Malaysia

You will be automatically qualifying for any tenders because most of the companies require you to certify for ISO 10002 Certification in Malaysia for participating in tender

Customer satisfaction rates will go high, and you will not have to face any more consequences from your customers or your vendors

Are you looking for

ISO 10002 Certification Consultants in Malaysia

What else are you waiting for the only step you have to take care of is getting in touch with us, and we would take the best care, and in no time you would be certified for relevant ISO 10002 Certification in Malaysia you prefer. Most thing companies worry about is ISO 10002 service cost in Malaysia but let us just tell you that ISO 10002 Certification in Malaysia is not what you should be thinking of because when this certification can give a boost to your organization’s process.

We will make sure that the cost of ISO 10002 Certification in Malaysia is as minimal as possible. To get you ISO 10002 Certification Services in Malaysia than we assure you 100% guarantee results and we ensure that you will definitely be certified because have 100% success rates to date in getting our customers certified. So get in touch with us as early as possible and get your ISO 10002 Certification in Malaysia at the earliest.

Mail us at contact@factocert.com for quick assistance.

Frequently Asked Questions

What is ISO Certification in Malaysia?

The ISO Certification in Malaysia stands for International Organization for Standardization. It plays an essential role in maintaining various market sectors’ standards. It starts right from manufacturing an item to providing a product. It is an independent, international organization that develops standards for ensuring the safety, quality, and efficiency of the services and products across Malaysia cities like Kuala Lumpur, Malacca, Subang Jaya, Johor Bahru .

Who Needs ISO Certification in Malaysia?

For industries in Malaysia, ISO certification might be called for by legislation or contractually. But, even if that’s not the situation, satisfying ISO criteria has many advantages for organizations: Saving money and time by recognizing and resolving persisting issues, Improving system, and process effectiveness.

What are the types of ISO Certifications mandatory in Malaysia?

While all the ISO Standards are necessary for different organizations, some of the mandatory ISO Certification Standards in Malaysia are:

ISO 9001 Certification: Quality Management System
ISO 14001 Certification: Environmental Management System
ISO 45001 Certification: Occupational Health and Safety
ISO 27001 Certification: Information Security Management System
ISO 22000 Certification: Food Safety Management System

What is the cost of ISO Certification In Malaysia?

Although the cost of ISO Certification in Malaysia depends on the type of ISO Standards, Factocert provides the best ISO Certification services at the most affordable price across Malaysia.